About Kargo Product Team

Kargo Product Team consists of Product Management and Product Design functions. Our main job is to build products and services to achieve Kargo’s mission, and deliver best-in-class experience for our users: shippers (small businesses, enterprise businesses, freight forwarders), transporters (truck owner operators & their drivers) and internal team (our operations, customer success, finance, and sales team).

We operate a combination of human-centered design & design thinking approach in building solutions for our customers, and promote co-creation alongside our engineers and business team. We work in a dedicated team model where each squad has a designated mission and specific outcomes to achieve (we use OKR throughout the organization). Each Product Manager and Product Designer are ideally assigned with a few Product Engineers and QA Engineers to work together.

About The Role

As Senior Product Designer, your job goes far beyond a series of screens and visual elements. You will be responsible for solving problems by conducting the design discovery and delivery process for the project that you’re working on. The goal is not just an appealing design, but a digital product and service that people would want to interact with, enhance their lives and are meaningful to them. You are also required to collaborate with fellow Design team members (Product Copywriters and Product Researchers), Product Managers, Engineers, as well as other departments to solve problems through innovative solutions for the product group that you are responsible for.

Responsibilities

  • Work with Product Managers, Product Copywriters, and Product Researchers, and other stakeholders to design, plan, prioritise, and facilitate product discovery and delivery process throughout the entire product cycle. You will also be expected to get involved in the discussion to prioritize which initiatives that can help to achieve the business goals.
  • Execute user research to understand the (latent) needs of our users as well as gain insights of the user behavior and the context, to be able to come up with product concepts that answer the user needs while also achieving the business objective.
  • Create intuitive design for web and mobile applications as well as enhancing the existing user interface design based on the users’ needs, business objectives, and technological considerations.
  • Conduct a concept and/or usability testing using multiple levels of prototype fidelity that you see fit for the testing purpose so you as well as use the collected data to improve the user interfaces design.
  • Communicate design outputs and facilitate discussion between multiple stakeholders to gather feedback and suggestions for future iterations throughout the product life cycle
  • Get involved in the team’s effort in empowering the team and continuously improve other more junior designers' growth through coaching, conducting design review / design critique sessions. You will promote learning culture, raise the bar and be part of the success.
  • Work with the Deputy Head - Product Design and the rest of the team to scale design process and practices that enable the team build something that people need and want

Basic Qualifications

  • 3+ of working experience as hands-on digital product designer
  • Portfolio that showcases digital product design craft with some level of understanding of the human-centered design methodology
  • Experience working with web or mobile based technologies
  • Fluency in English communications (both spoken and written)
  • A deep sense of accountability, adaptability, and embracing ambiguity working collaboratively in a fast-paced environment
  • Ability to form consensus across a broad, fast-moving organization through excellent communication and interpersonal skills (including: presentation, constructive feedback, managing expectations, negotiation, and resolve conflicts)

Bonus Points

  • Bachelor’s Degree in Computer Science / Visual Communication Design Design / HCI / Interaction Design other relevant fields
  • Fluent/native Bahasa Indonesia speaker
  • Experience in designing digital product for Logistics Solutions product and/or B2B SaaS company
  • Experience in building/working on Design System
  • Previous service design experience

You’ll Be A Perfect Fit If:

We are looking for people who live and breath Kargo’s cultural values and internalize those values in their work as designers and product leaders:

  • Customer obsessed. You get your hands dirty by talking and listening to your customers, then learn from their pain points and feedback. You bring customer voice in meeting rooms and replace opinions with data and insights.
  • First-principle thinker. You love problems and are dedicated to solving the root cause, not just the symptoms. You guide the team to build products that drive outcome, not just output.
  • Big bold bets. You think long term and optimize for moonshot ideas that will disrupt logistics innovation, while using data to test your hypothesis.
  • Let the best ideas win. You are a good listener and collaborator that brings the best of everyone, you embrace thoughtful disagreements while fully committing to the final collective decision.
  • Do more with less. You can work under constraint while still striving for optimum results. You are smart about prioritizing resources, and laser focused on achieving what matters most.

Act like an owner. You go above and beyond by challenging the team to own the success together. You don’t care whether it’s your job or not, you’ll make it happen.