Kargo is looking for a Strategic Operations Manager to join our Small & Medium Enterprise (SME) Business. This group functions as an internal consulting group and serves as a partner and advisor to SME Business head and its Executive team. He/she will lead mission critical, cross-functional efforts, deliver objective analysis and insights, and execute on strategic initiatives. The ideal candidate will combine thought leadership, commercial pragmatism, and analytical rigor with enthusiasm for diving deeper into existing processes and tirelessly looking for opportunities to “move the needle”.

Responsibilities may include, but are not limited to the following:

  • Thoroughly analyze and evaluate internal business plans for strategic planning
  • Simultaneously develop and manage detailed roadmaps for multiple projects
  • Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements.
  • Perform financial forecasting and market analysis to develop competitive intelligence strategy.
  • Build relationships with key stakeholders across the business to define needs and deliver holistic solutions
  • Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviews.
  • Build and/or maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and KPIs.


  • You are excited to solve difficult problems
  • You have experience executing complex strategic and operational initiatives with solid business judgment
  • You have a strong knowledge of business and financial concepts
  • You are a quick learner; willing to dive in and get her/his hands dirty
  • You have exceptional problem-solving skills, with the ability to conduct analysis, and make strategic recommendations
  • You have experience conducting quantitative and qualitative analysis, including creating complex Excel models
  • You have demonstrated ability to deliver results in a fast-paced environment